Privacy Policy – How Alone DT 5 Protects Your Data

1. Overview

Alone DT 5 takes your privacy seriously. This policy is written to be clear and readable — not a wall of legal text that nobody actually gets through. We want you to understand exactly what happens to your information when you use this platform, whether you are registering for the first time, making a PKR deposit via JazzCash or Easypaisa, placing a bet on a PSL match, or spinning on the Slots section.

Privacy is a practical concern for players in Pakistan. You are trusting this platform with personal details and payment information. We think it is fair that you know how that information is handled, who can access it, how long it is kept, and what options you have. This policy covers all of that.

This policy works alongside our Terms and Conditions. Both documents together form the full agreement between you and Alone DT 5. If you have questions about anything in this policy, the support team is available 24/7 and happy to explain.

2. What We Collect

We collect information in two main ways — directly from you when you register or use the platform, and automatically through your activity on the site or app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Contact details — phone number and email address
• Identity verification documents when requested (for example, a CNIC copy to verify your identity before processing larger withdrawals)
• Payment method details needed to process PKR deposits and withdrawals — this includes mobile wallet numbers for JazzCash and Easypaisa, and bank account details for Raast or Bank Transfer
• Communications sent to our support team, including chat logs and emails

Information collected automatically:

• IP address and general location data
• Device type, operating system, and browser information
• Session activity — pages visited, time spent, games played, bets placed
• Cookie data (see the Cookies section below for full details)
• Login timestamps and frequency of platform use

Yes

Data Type	Why We Collect It	Required?
Name & Date of Birth	Account creation, age verification (18+), identity checks	Yes
Contact Number / Email	Account communication, security alerts, support	Yes
Payment Details	Processing PKR deposits and withdrawals
Device & IP Data	Security monitoring, fraud prevention, duplicate account detection	Automatic
Gameplay Activity	Game integrity, dispute resolution, responsible gaming monitoring	Automatic
Support Communications	Resolving queries, complaints, and account issues	When you contact us

3. How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. Here is a plain-language breakdown of what we use your information for:

• Running your account: Your registration details are used to create, verify, and manage your Alone DT 5 account. Without this, we cannot provide the service.
• Processing payments: Your payment information is used solely to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, or Bank Transfer as you request.
• Identity verification: Where required — particularly for larger withdrawals — we may use your submitted documents to confirm you are who you say you are. This also ensures compliance with age requirements.
• Security and fraud prevention: Device data, IP addresses, and session logs are used to detect suspicious activity, identify duplicate accounts, and protect the platform from fraud and abuse.
• Customer support: When you contact our team, we use your account information and communication history to understand and resolve your query effectively.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features are popular, where players experience problems, and how to improve the overall platform experience.
• Responsible gaming monitoring: Session and wagering data is reviewed to identify patterns that may suggest a player is struggling to manage their gaming activity. This is done with care and is described further in our Responsible Gaming page.
• Promotional communications: If you have opted in to receive updates, we may contact you about platform promotions, new games, or PSL and cricket betting markets. You can opt out at any time by contacting support.

4. Payment Data and PKR Transactions

Payment security is something we treat very carefully. When you deposit or withdraw PKR through Alone DT 5, your transaction is handled through the relevant payment gateway — JazzCash, Easypaisa, Raast, or your bank's system. These providers operate their own security and privacy standards.

Alone DT 5 does not store full payment credentials such as complete card numbers or mobile wallet PINs on its own servers. What we retain is limited to:

• The masked or partial payment identifier (e.g., last four digits or partial mobile number) needed to identify your preferred payment method
• Transaction reference numbers for reconciliation and dispute resolution
• Transaction amounts and timestamps for financial record-keeping

This data is retained as long as required for financial record purposes. If you request account deletion, transaction records may be retained in anonymised form for the minimum period required to satisfy our internal financial audit obligations.

5. Sharing With Third Parties

Alone DT 5 does not sell your personal data. We share information only in the following specific situations, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the transaction details required to process your PKR payments. They operate under their own privacy obligations.
• Identity verification services: Where document verification is required, we may use a trusted third-party verification provider. Only the information needed for verification is shared — nothing more.
• Technical infrastructure providers: Hosting, security, and platform software providers may have limited access to data as part of operating the infrastructure. These providers are bound by data protection agreements with Alone DT 5.
• Legal requirements: In rare circumstances, we may be required to disclose information in response to a formal legal process or to prevent imminent harm. We do not do this voluntarily and will only disclose the minimum necessary.

No marketing companies, data brokers, or unrelated third parties receive your personal information from Alone DT 5.

6. Cookies and Tracking

Alone DT 5 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is what we use them for:

• Essential cookies: These keep you logged in during your session, maintain your account preferences, and ensure the platform functions correctly. These cannot be disabled without breaking core features.
• Analytics cookies: These help us understand how players navigate the platform — which sections are visited most, how long sessions last, and where users encounter friction. This data is aggregated and not tied to individual identity for analytics purposes.
• Security cookies: Used to detect and prevent suspicious login attempts, bot activity, and duplicate session abuse.

We do not use third-party advertising cookies or allow external ad networks to track you through the Alone DT 5 platform. Most modern browsers allow you to manage cookie settings. If you block essential cookies, some platform features may not work as expected.

7. Data Retention

We keep your data for as long as your account is active and for a reasonable period afterwards, depending on the type of data:

• Account data: Kept for the duration of your account and for up to 2 years after closure, in case of disputes or support queries relating to the account period.
• Transaction records: Financial transaction logs are retained for a minimum of 5 years to meet standard financial record-keeping obligations.
• Support communications: Chat and email records are kept for 12 months after the issue is resolved, then deleted unless there is an ongoing dispute.
• Gameplay logs: Game activity data is kept for up to 12 months and then archived in anonymised form for platform performance analysis.
• Identity documents: Verification documents are deleted once verification is complete and no active dispute exists relating to that verification.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Security Measures

Alone DT 5 takes data security seriously and applies multiple layers of protection to keep your information safe:

• All data transmitted between your device and the platform is encrypted using SSL/TLS protocols
• Account passwords are stored in hashed form — even Alone DT 5 staff cannot read your password in plain text
• Access to personal account data is restricted to authorised staff and is logged for audit purposes
• The platform infrastructure is monitored for unusual access patterns and potential intrusions
• Two-factor authentication options are available to add an extra layer of protection to your account login

While we apply strong security measures, no online platform can guarantee 100% security against all possible threats. We encourage you to also take responsibility for your own account security — use a strong and unique password, do not share your login credentials, and contact support immediately if you notice anything unusual on your account.

9. Your Rights Over Your Data

You have meaningful rights regarding the personal data Alone DT 5 holds about you. These include:

• Right to access: You can request a summary of the personal data we hold on your account at any time.
• Right to correction: If any information on your account is inaccurate or out of date, you can request that it be corrected. Some corrections — like name changes — may require supporting documentation.
• Right to deletion: You can request that your account and associated personal data be deleted. We will process this request subject to any legal retention obligations (such as transaction records). Deletion requests are completed within 30 days.
• Right to restriction: In certain situations, you can ask us to temporarily restrict how we use your data while a concern is being investigated.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting anything else on your account.

To exercise any of these rights, contact our support team through the live chat on the platform or via the email address shown in the footer. We will acknowledge your request within 48 hours and provide a full response within 30 days.

10. Minors and Under-18 Protection

Alone DT 5 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If a user is found to be under 18, their account will be closed immediately, all funds will be returned to the originating payment method, and all personal data associated with that account will be deleted.

If you are a parent or guardian and believe a minor has registered on this platform using false information, please contact our support team immediately. We will investigate and take action as quickly as possible.

11. Changes to This Privacy Policy

Alone DT 5 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our systems, or updates to how we handle data. When we make significant changes, we will display a notice on the platform for a reasonable period before those changes take effect.

The date shown at the top of this page reflects the last time the policy was updated. We recommend checking this page periodically, especially if you are a regular player. Continued use of the platform after an updated policy has been published means you accept the revised terms.

12. Contact and Privacy Queries

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information has been handled, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can contact us through the live chat function on the platform, or by emailing the address shown in the footer of this page. Privacy-related requests are treated with priority and handled by a dedicated member of the team.

We are committed to resolving privacy queries fairly and transparently. If after contacting us you feel your concern has not been properly addressed, you are free to seek further guidance through appropriate channels available to you as a consumer.